Refund policy

Returns

Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies,RoyalWholesaleCandy.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) may NOT be returned.Β 

At Royal Wholesale, we stand by our commitment to customer satisfaction. If you are not completely happy with your purchase, we are here to help. Please review our return and exchange policy below:

Returns

  1. Initiating a Return:

    • Customers must contact our Customer Service team within 72 hours of receiving their order to initiate a return or exchange.
    • You can reach us by calling 1-856-222-1336 or emailing support@royalwholesalecandy.com. Our representatives will be happy to assist you.

  2. Conditions for Returns:

    • All returns must be initiated within 72 hours of delivery.
    • Returns requested after this period may incur a 15% restocking fee.
    • Returns for orders placed by mistake or for incorrect item numbers provided will also incur a 15% restocking fee.
    • Items must be returned in their original packaging and in a resalable condition.
    • Holiday items cannot be returned after the holiday has passed.

  3. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, please report it within 72 hours of delivery.
    • Returns for damaged or incorrect items will not be accepted after this timeframe.

  4. Important Recommendations:

    • We encourage customers to thoroughly check their orders upon receipt to ensure accuracy.
    • When placing orders, please use item numbers instead of descriptions to avoid any errors. If you need a list of commonly ordered item numbers, feel free to request it from our Customer Service team.

Contact Us

For any questions or assistance regarding your order, please don’t hesitate to contact our Customer Service team at 1-856-222-1336.

Thank you for choosing Royal Wholesale. We appreciate your business!