Shipping policy
Shipping
Terms and Conditions: Payment for any accessorial charges is the responsibility of the customer.
These include but not limited to: lift gate, inside delivery, call-in-advance, appointment notifications, residential; Offer cannot be combined with any other discounts, does not include accessorial charges, and is limited to delivery areas outlined here. Free shipping offer is subject to delivery area. ***additional $50.00 processing and handling fee required.
Shipping & Delivery
Maryland & Virginia Local Truck Deliveries: Minimum Order is $500.00
Domestic Shipping Policies
There is no standard or flat rate for shipping. It is calculated automatically before you confirm an order, based on the weight of the order and your geographic location. All of our orders are shipped via Fed Ex and USPS, and you will have options on shipping such as ground, next day, 2nd day, or 3rd day. The cost will adjust automatically with your choice. Once you have determined that the shipping is satisfactory, you can then process the order. When hot weather is upon us, we will modify our available shipping methods to make sure you receive your product in good shape. Please remember Saturday and Sunday are not business days.
Most orders are shipped from our warehouse within 48 business hours of placing the order – please allow time for processing. Orders placed during the weekends (Saturday and Sunday) will be processed on the following Monday, barring holidays. Shipping transit times begin the day after the order is picked up by Fed Ex.
Shipping transit times are as follows:
- Ground: 1 to 6 business Days after processing period
- 3 Days: 3 Business days after processing period
- 2 Days: 2 Business days after processing period (receives high order priority)
- 1 Day: 1 Business day after processing period (receives high order priority)
*Please note that these are estimate transit times based on Fed Ex shipping services.
Canada Shipping Policies
RoyalWholesaleCandy.com offers Canada Standard Ground Shipping on all orders. Your actual shipping rate will depend on the exact weight and destination of your order. Remember that business days do not include weekends and holidays. There may be delays due to unforeseen circumstances or customs. There may be additional customs/import fees depending on your province, which are your responsibility. All shipments to Canada are subject to your standard Goods and Services Tax (GST and to the Provincial Sales Tax (PST or QST), plus Canadian custom release fees. Customs merchandise duties - normally around 12% to 18% of the total order value, based on the types of products purchased - will be assessed by Canadian customs. A flat $30.00 Fed Ex brokerage fee will apply on all orders up to $200.00 in total value. Fed Ex brokerage fees for orders exceeding $200.00 start at around $42.00, and increase based on the total order value.
Canada shipping transit times are as follows:
- Standard Ground: 7-10 Business Days
- Express: 2-4 Business Days
*Please note that these are estimate transit times based on Fed Ex shipping services.
*Import Tax, Duties, and tariffs: Customers are responsible for any additional import taxes, duties, and tariffs that are charged to their order upon delivery.
Shipping During Hot Weather
During the hot summer season, Royal Wholesale goes the extra mile to modify our packing and shipping methods to ensure you receive your product in excellent condition.
All orders containing meltable items (generally chocolate, wax and sugar free products) are packed in boxes with insulated liners and cold packs to help keep your chocolate and candy cool for up to 48 hours.
All shipping is reduced to two days or less and we only ship out meltable orders Monday through Wednesday to ensure that your shipment is not left to sit in a shipping facility over a weekend. We do everything within our power to pack your order as soon as we receive it and ship it within a two day period. As always, we are passing along the discounted shipping rates we receive from FedEx along to our customers.
You can also aid the shipping process by having your order shipped to a business address. These generally (but not always) receive shipments earlier in the day when temperatures are lower and have someone there to receive the package and bring it inside right away.
Once you receive your order, let it sit at room temperature. This will allow any product that may have gotten soft to return to it’s normal state.
We are unable to provide refunds for shipments damaged due to weather conditions, but we will certainly do our best to ensure that it arrives in excellent condition.
If you have any further questions about our summer shipping procedures, please contact us via email at sales@royalwholesalecandy.com or call us toll free at 888-261-8277.
Please see the Fed Ex shipping map below for clarification on how long it will take to receive your order from us once it has been processed.